Had a great 5 night stay in this comfortable hotel, which is ideally placed for getting around the city on foot or by metro. Weather was mild and dry, such a nice change from the UK in winter.


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Dear Paul,

Thank you so much for choosing our hotel HF Fénix Lisboa and for sharing your great feedback with us!
We are glad our location was convenient for you to explore the city and that you found in our hotel the comfort you needed for a cozy stay!
It would be such a pleasure to host you again in a next opportunity to keep providing you with memorable experiences! You're always so welcome!
Thank you and see you next time!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Great stay at the modern hotel, could not fault anything. Easy to get around and into the centre of Porto.


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Dear Keith,

First of all, thank you for selecting our hotel HF Ipanema Porto to explore the city and for sharing your valuable feedback with us.
It's sincerely pleasant to understand our location was convenient for you and that you appreciated the whole hotel! It's amazing when we can fully meet our guests' expectations and needs! We are glad that everything was fine!
We think you have many good reasons to come back and we will be truly happy to welcome you again in a future opportunity!
Thank you and we hope to see you soon!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Staying in this hotel was according to expected. We had a business travel nearby HF Fénix Porto, with 24h shift, and we had no problems regarding the use of the hotel.


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Dear Bruno,

Thank you so much for your feedback!
We can't wait to welcome you again in one of ours hotels!

Kind Regards,
Tiago Couto
HF Quality & Customer Relationship Manager

Great breakfast


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Dear Gregory,

Thank you so much for choosing our hotel HF Fénix Music for your stay in Lisboa and for your comment!
We are pleased to know our breakfast was to your liking and we hope all the rest met your expectations as well!
It would be such a pleasure for us to welcome you again in our hotels HF for you to live more incredible moments!
Thank you and see you in a next opportunity!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Excellent hotel, such a great location and wonderful staff, so helpful


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Dear Audrey,

Thank you so much for selecting our hotel HF Fénix Music as your hotel in Lisboa and for your lovely comments!
We are really glad to understand you found our hotel excellent, as well and its location and staff!
We would love to welcome you again and provide you with more unforgettable stays!
See you in a next opportunity!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Fantastic hotel for families. We travelled with out 18 month old son and the family room was perfect to have. The hotel is in a great location with lots nearby for food options. Parking on site was great for our rental car. We would absolutely return.


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Dear Dustin,

It is very rewarding to receive your comments! It's great to know that our work and our genuineness are appreciated by our customers!
We were extremely pleased to hear that we met your expectations!
We hope to see you again in the near future.

Best regards,
Tiago Couto
HF Quality & Customer Relationship Manager

GREAT LOCATION AND VERY FRIENDLY STAFF


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Dear George,

Thank you so much for preferring our hotel HF Fénix Music for your stay in Lisboa and for your kind comment!
We are truly glad to see you found our staff friendly and that our location was the ideal for you to explore the city!
We can't wait to see you again in our HF Hotels and keep surprising you!
See you in a future chance!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

We were confused that the staff didnt know who the pictures of the people were on all the walls. ( I think stock photos?) Would have been cool to have local musicians - and info about them. The other thing that was strange was that the bluetooth music feature wasnt very loud in the room, and the bluetooth network didnt match our room number - a more detailed user guide may help.

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Dear Jennifer,

Thank you for your feedback! We apologize for any confusion regarding the pictures on our walls. We appreciate very much your suggestion of featuring local musicians with accompanying information! Regarding the Bluetooth music feature, we apologize for the inconvenience and will work on improving its volume and ensuring the correct network matches each room. We also appreciate your suggestion for a more detailed user guide to enhance the guest experience. Thank you for bringing these matters to our attention. We hope to welcome you agin soon!

Kind regards,

Tiago Couto
HF QUality & Customer Relationship Manager

Very good stay
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Dear Ziga, Thank you so much for you preference as well for your excelente comment! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Loved our trip in Lisbon and this was a fantastic hotel. Enjoyed relaxing by the pool after exploring and perfect location for buses


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Dear Judith,

Thank you so much for choosing our hotel HF Fénix Music for your stay in Lisboa and for the time you took in sharing your opinion with us!
We are so pleased to realize you found our hotel fantastic and that our pool provided you the perfect relax time! It's also great to know our location was convenient for you to explore the city!
It would be such a pleasure to welcome you again in any of our HF hotels and provide you with a perfect stay once again!
See you soon!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent