Everything was perfect from start to finish. We could not have been more comfortable and all of the staff made us feel so welcome during our wonderful stay in the Ipanema Porto. Within walking distance to the city centre. Good restaurants in the area (esp. Madureiras Campo Alegre). Shopping centre nearby. Food market nearby. Thank you ALL!


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Dear Kevin,

Thank you very much for your kind review and for taking the time to share your experience at our hotel HF Ipanema Porto.
We are delighted to hear that you felt comfortable throughout your stay and that our team made you feel so welcome. Creating a warm and memorable experience for our guests is our daily goal, and it is wonderful to know we succeeded.
We are also pleased that our convenient location, within walking distance of the city centre and close to great restaurants, shops, and markets, contributed positively to your stay.
On behalf of the entire team, thank you for your kind words. We look forward to welcoming you back to HF Hotels on your next visit to Porto.

Kind regards,
Lúcia Leitão
HF Quality & Customer Relationship Agent

Nice hotel next to M-station.


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Dear Elisa,

Thank you so much for choosing HF Fénix Music during your visit to Lisbon.
We are delighted to learn that our location, conveniently close to the main transport links to the city centre, met your expectations. We work daily to ensure comfort, convenience and quality for our guests, and it is truly rewarding to know that our surroundings contributed positively to your experience.
We also hope that the remainder of your stay was equally enjoyable. It would be our pleasure to welcome you back to HF Hotels, whether in Lisbon or Porto, on any future visit.

Kind regards,
Lúcia Leitão
HF Quality & Customer Relationship Agent

Extensive breakfast buffet!


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Dear Susana,

We sincerely appreciate your choice to stay at our hotel HF Fénix Garden during your visit to the wonderful city of Lisbon.
We are delighted to hear that you enjoyed our breakfast service. It is always gratifying to know that the variety, freshness of the products, and the dedication of our team helped you start your day in the best possible way.
We also hope that the remainder of your stay met your expectations and that you enjoyed a comfortable and relaxing experience. It would be a true pleasure to welcome you back to the HF Hotels, where our team is fully committed to providing stays of the highest quality.

Kind regards,
Lúcia Leitão
HF Quality & Customer Relationship Agent

Had a great 5 night stay in this comfortable hotel, which is ideally placed for getting around the city on foot or by metro. Weather was mild and dry, such a nice change from the UK in winter.


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Dear Paul,

Thank you so much for choosing our hotel HF Fénix Lisboa and for sharing your great feedback with us!
We are glad our location was convenient for you to explore the city and that you found in our hotel the comfort you needed for a cozy stay!
It would be such a pleasure to host you again in a next opportunity to keep providing you with memorable experiences! You're always so welcome!
Thank you and see you next time!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Great stay at the modern hotel, could not fault anything. Easy to get around and into the centre of Porto.


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Dear Keith,

First of all, thank you for selecting our hotel HF Ipanema Porto to explore the city and for sharing your valuable feedback with us.
It's sincerely pleasant to understand our location was convenient for you and that you appreciated the whole hotel! It's amazing when we can fully meet our guests' expectations and needs! We are glad that everything was fine!
We think you have many good reasons to come back and we will be truly happy to welcome you again in a future opportunity!
Thank you and we hope to see you soon!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Staying in this hotel was according to expected. We had a business travel nearby HF Fénix Porto, with 24h shift, and we had no problems regarding the use of the hotel.


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Dear Bruno,

Thank you so much for your feedback!
We can't wait to welcome you again in one of ours hotels!

Kind Regards,
Tiago Couto
HF Quality & Customer Relationship Manager

Great hotel, close to Metro and within easy walking distance of the main downtown areas. Staff were super friendly and helpful. Really appreciated that they gave us some extra time to check out when my husband wasnt feeling well.We really enjoyed dinner at Lidea Restaurant and Bar... 5 minutes walk from the hotel. This was a suggestion from the hotel website. Thanks for a great stay.


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Dear Elizabeth,

Thank you for choosing our hotel HF Fénix Urban and for taking the time to share your experience with us.
We are delighted to learn that you enjoyed your stay and that our location, as well as the friendliness and helpfulness of our team, contributed positively to your visit. Providing attentive service and ensuring our guests feel welcome and well cared for throughout their stay are among our highest priorities.
It is especially rewarding to know that our team was able to assist you when needed and help make your experience more comfortable.
Thank you once again for your kind comments. We truly appreciate your feedback and look forward to welcoming you back to HF Fénix Urban on a future visit to Lisbon.

Kind regards,
Lúcia Leitão
HF Quality & Customer Relationship Agent

Enjoyed our stay.


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Dear Julie,

Thank you for choosing our hotel HF Fénix Music and for taking the time to share your feedback with us.

We are delighted to learn that you enjoyed your stay and that our services and atmosphere helped create a pleasant and memorable experience. Our guests’ opinions are truly important to us, and it is always rewarding to know that we were able to meet your expectations.

We look forward to having the honor of welcoming you back to the HF Hotels soon, where we remain committed to providing you with a comfortable, relaxing stay and the level of quality you deserve.

Great breakfast


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Dear Gregory,

Thank you so much for choosing our hotel HF Fénix Music for your stay in Lisboa and for your comment!
We are pleased to know our breakfast was to your liking and we hope all the rest met your expectations as well!
It would be such a pleasure for us to welcome you again in our hotels HF for you to live more incredible moments!
Thank you and see you in a next opportunity!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent

Excellent hotel, such a great location and wonderful staff, so helpful


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Dear Audrey,

Thank you so much for selecting our hotel HF Fénix Music as your hotel in Lisboa and for your lovely comments!
We are really glad to understand you found our hotel excellent, as well and its location and staff!
We would love to welcome you again and provide you with more unforgettable stays!
See you in a next opportunity!

Kind regards,
Vanessa Gonçalves
HF Quality & Customer Relationship Agent