• ®
  • Login   Manage a reservation   
  •  (0 items)

Reservations

Cancel/change
Save today & stay longer!
HFHomepage >Guestbook>Principal
Add review +

 

  • Global classification

    9.2

Great stay. Wonderful breakfast with attentive hostess and plenty of tables and elbow room. Great family room with kids in adjoining yet separate enough space. Great limo service to airport with wonderful driver!

***************

Dear John,,
Thank you so much for your time and feedback: we will share your AMAZING opinion with our Team. :)
It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

  • Profile

    Families with small children
  • City

    Toronto
  • Country

    Canada
  • Global classification

    9.1

Excelente estadia , habitacion grande y comoda, excelente trato y amabilidad de todo el personal . Recomiendo el hotel

***************

Estimado Tomy,
En primer lugar, apreciamos su disposición en comentar nuestro hotel y gracias por los admirables comentarios. Sin duda compartimos con todo el equipo: siempre es una gran fuente de orgullo saber que nuestro trabajo y esfuerzo son apreciados por nuestros clientes.
Gracias por elegir a permanecer con nosotros y esperamos darle la bienvenida en un futuro próximo!
Mejores saludos,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

  • Profile

    Families with small children
  • City

  • Country

    Venezuela
  • Global classification

    8.3

Great hotel, good value for money for a short break

***************

Dear Jackie,
Thanks in advance for your preference and the time you spent sharing your comments, which we will pass on to the entire team.
We were extremely pleased to hear that we met your expectations!
We hope to see you again in the near future! :)
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Mature couples
  • City

    Dublin
  • Country

    Ireland
  • Global classification

    9.4

Wonderful stay at a beautiful hotel. All the staff were cheerful and helpful, especially the young lady who seated us for our included breakfast almost every day! Our comments for improvement would be a second end table in our room by the bed as we only had one. Also, while breakfast at the buffet was delightful, the dinner we paid for one evening was not up to par. The hotel was clean and lovely!

***************

Dear Nicole,
You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted: it's great to know that our work and our genuineness are appreciated by our customers!!
Thank you for choosing to stay with us! :)
We will take your feedback about the dinner buffet into consideration in an attempt to constantly improve.
Hope to see you soon!!
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

  • Profile

    Young couples
  • City

    Vancouver
  • Country

    Canada
  • Global classification

    7.7

Very nice hotel. The hotel staff was very friendly and helpful.The room and the bathroom were very clean. Nice swimmingpool and loungebar on the rooftop of the hotel.

***************

Dear Dirk,
Thank you so much for your time and feedback. We will share your amazing opinion with the rest of our Team.
Hope to see you soon in our Hotel's. :)
Warm regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Families with teenagers
  • City

    NIEUWENRODE
  • Country

    Belgium
  • Global classification

    9.7

Very nice hotel, in walking distance from center of Lisbon. Clean, good beds, nice view and very good breakfast

***************

Dear Jeanette,
It is good to know that we went through your expectations!! :) It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

  • Profile

    Families with teenagers
  • City

    Copenhagen
  • Country

    Denmark
  • Global classification

    10

Very big and nice family rooms.

***************

Dear Rita,
It is good to know that room's went through your expectations!! :)
Thank you for sharing with us and hope to see you soon!
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager


  • Hotel

    HF FÉNIX PORTO
  • Date

  • Profile

    Families with teenagers
  • City

    Vilnius
  • Country

    Lithuania
  • Global classification

    8.9

Great value for money Loved the rooftop pool Also had a lovely buffet lunch in the restaurant on our day of departure.

***************


Dear Susan,
Thank you so much for your time and feedback. We will share your amazing opinion with our Team.
It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager






 

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Individual travellers on leisure
  • City

    Worcester
  • Country

    United Kingdom
  • Global classification

    10

Thanks for helping make our trip wonderful

***************

Dear Daniel,
It´s us who appreciate that we have been your choice for your trip. :) Anyway it's great to know that we live up to your expectations.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

  • Profile

    Mature couples
  • City

    West Bend
  • Country

    United States
  • Global classification

    8.8

Friendly staff and well looked after. Tremendous spot and access to railway and bus. Internet not always reliable but generally OK. Bar and food service excellent good buffet with a lot of different foods for both breakfast and dinner. Helpful friendly staff in the restaurant.

***************

Dear Judith,
You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted! :)
Thank you for choosing to stay with us and hope to see you soon!!
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

  • Profile

    Individual travellers on business
  • City

  • Country

    Australia
  • Global classification

    9.8

Ideally situated for exploring all the sights of Lisbon and equally well positioned as a retreat from the sightseeing. Breakfast consisted of a plentiful and wide range of foods that reflected the intertnational clientele. We especially liked our balcony.

***************

Dear Beverley,
It is good to know that breakfast exceeded your expectations!! :)
Thank you for sharing your comments with us and we hope to see you soon!
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

  • Profile

    Mature couples
  • City

    Edinburgh
  • Country

    United Kingdom
  • Global classification

    8.2

Muy grata experiencia , y muy buena relacion calidad/precio

***************

Estimada Raquel,
Gracias por sus comentarios. Sin duda vamos a compartir con todo el equipo: siempre es una gran fuente de orgullo saber que nuestro trabajo y esfuerzo es apreciado por nuestros clientes.
Esperamos darle la bienvenida en un futuro próximo!
Mejores saludos,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Groups
  • City

    coruña
  • Country

    Spain
  • Global classification

    9.8

The staff was very warm and efficient. The room was quite comfortable and the hotel is very nice and well located.

***************

Dear Lizbeth,
Thanks in advance for your preference and for the time you spent sharing your great comments.
We are extremely pleased to hear that we met your expectations!!
We hope you come back soon! :)
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX PORTO
  • Date

  • Profile

    Families with teenagers
  • City

    Mexico City
  • Country

    Mexico
  • Global classification

    9.6

Very nice stay hotel a bit away from downtown but with taxi easy to reach Beautifull swimmingpool with splendid view over Porto

***************

Dear Gerrit,
First of all, we thank you for your preference and for the time you spent giving us your feedback. We will share your amazing opinion with our Team.
Regarding the location, we are close to other important places of the city, such as the Serralves Museum, Casa da Música, shopping markets and the Douro River sidewalk. It is important to note that the historical center of Porto is very small and, for that reason, we consider that the Hotel is well supplied by direct transport network to the center, as you refered.
We also rent bicycles, a great way to get to know the city in a more charming way.
Warm regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Mature couples
  • City

    Hoogvliet Rotterdam
  • Country

    Netherlands
  • Global classification

    10

Very pleased with the hotel and personal. An excellent hotel for a relax stay

***************

Dear Thomas,
You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted: it's great to know that our work and our genuineness are appreciated by our customers!!
Thank you for choosing to stay with us! :)
See you soon!!
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

  • Profile

    Mature couples
  • City

    roodt
  • Country

    Luxembourg

Free internet

In all the HF hotels

Reservation centre

(+351) 213 716 661 Lisbon
(+351) 226 194 100 Oporto

Follow Us

#HFHoteisFenix
FAQ  |   Legal info  |   General policies  |   Site map  |   Partners  |   Contacts