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HFHomepage >HF FÉNIX LISBOA >Customer reviews

We have nothing to hide!

The process is 100% transparent.

The comments that you can find here are real and were exclusively made by clients that already stayed in one of our hotels and that, therefore, speak from experience. By reading their opinions, you can be sure that those are authentic and free from any kind of manipulation or exaggeration.

How does the process work?

When our clients make their online reservations, they provide us with their e-mail address. After the stay, they receive a brief survey so that they can share their experience at the HF hotels with us. That is how we assure a 100% transparent process.

 

  • Jeanette
  • Global classification

    9.7

Very nice hotel, in walking distance from center of Lisbon. Clean, good beds, nice view and very good breakfast

***************

Dear Jeanette,
It is good to know that we went through your expectations!! :) It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

    24/07/2017
  • Profile

    Families with teenagers
  • City

    Copenhagen
  • Country

    Denmark
  • Daniel
  • Global classification

    10.0

Thanks for helping make our trip wonderful

***************

Dear Daniel,
It´s us who appreciate that we have been your choice for your trip. :) Anyway it's great to know that we live up to your expectations.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

    15/07/2017
  • Profile

    Mature couples
  • City

    West Bend
  • Country

    United States
  • Judith
  • Global classification

    8.8

Friendly staff and well looked after. Tremendous spot and access to railway and bus. Internet not always reliable but generally OK. Bar and food service excellent good buffet with a lot of different foods for both breakfast and dinner. Helpful friendly staff in the restaurant.

***************

Dear Judith,
You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted! :)
Thank you for choosing to stay with us and hope to see you soon!!
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

    14/07/2017
  • Profile

    Individual travellers on business
  • City

  • Country

    Australia
  • Beverley
  • Global classification

    9.8

Ideally situated for exploring all the sights of Lisbon and equally well positioned as a retreat from the sightseeing. Breakfast consisted of a plentiful and wide range of foods that reflected the intertnational clientele. We especially liked our balcony.

***************

Dear Beverley,
It is good to know that breakfast exceeded your expectations!! :)
Thank you for sharing your comments with us and we hope to see you soon!
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX LISBOA
  • Date

    09/07/2017
  • Profile

    Mature couples
  • City

    Edinburgh
  • Country

    United Kingdom
  • Derya
  • Global classification

    10.0

it was a pleasure to stay at the HF FENIX LISBOA. i was hesitant at first since it is not in the middle of the historic areas but the closeness to the metro and accessibility made the difference. i would definitely stay at this hotel again and recommend it to others.

  • Hotel

    HF FÉNIX LISBOA
  • Date

    25/12/2016
  • Profile

    Mature couples
  • City

    tel-aviv
  • Country

    Israel

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