• ®
  • Login   Manage a reservation   
  •  (0 items)

Reservations

Cancel/change
Save today & stay longer!
HFHomepage >HF FÉNIX PORTO>Customer reviews

We have nothing to hide!

The process is 100% transparent.

The comments that you can find here are real and were exclusively made by clients that already stayed in one of our hotels and that, therefore, speak from experience. By reading their opinions, you can be sure that those are authentic and free from any kind of manipulation or exaggeration.

How does the process work?

When our clients make their online reservations, they provide us with their e-mail address. After the stay, they receive a brief survey so that they can share their experience at the HF hotels with us. That is how we assure a 100% transparent process. 
 

 

  • Rita
  • Global classification

    10.0

Very big and nice family rooms.

***************

Dear Rita,
It is good to know that room's went through your expectations!! :)
Thank you for sharing with us and hope to see you soon!
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager


  • Hotel

    HF FÉNIX PORTO
  • Date

    22/07/2017
  • Profile

    Families with teenagers
  • City

    Vilnius
  • Country

    Lithuania
  • Lizbeth
  • Global classification

    9.8

The staff was very warm and efficient. The room was quite comfortable and the hotel is very nice and well located.

***************

Dear Lizbeth,
Thanks in advance for your preference and for the time you spent sharing your great comments.
We are extremely pleased to hear that we met your expectations!!
We hope you come back soon! :)
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX PORTO
  • Date

    04/07/2017
  • Profile

    Families with teenagers
  • City

    Mexico City
  • Country

    Mexico
  • Norma
  • Global classification

    9.3

Beautiful room on 12th Floor an upgrade on booking through hotel website.

***************

Dear Norma,
Thank you for taking the time to submit your opinion.
We are very pleased to know that booking through our website runs perfectly.
Thank you for sharing with us. :)
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF FÉNIX PORTO
  • Date

    06/06/2017
  • Profile

    Mature couples
  • City

    Cork
  • Country

    Ireland
  • Glenn
  • Global classification

    9.3

HF Fenix Porto is a lovely gem found away from the tourist track. Its close enough to walk to historic monuments. The rooms are comfortable with sweeping city views. Staff is extremely efficient especially the gentleman in charge or the sumptuous breakfast buffet. We had a problem with the air conditioning, which was repaired minutes after we told them about it. We loved the lounge and coffee pot outside our rooms. The Bom Success food court a stones throw away is a gourmet food lovers dream! All in all the hotel is a lovely stop in Porto.

  • Hotel

    HF FÉNIX PORTO
  • Date

    02/04/2017
  • Profile

    Mature couples
  • City

    New York
  • Country

    United States
  • Keith
  • Global classification

    10.0

Clean and comfortable with modern conveniences. Great place to stay for Americans on vacation.

  • Hotel

    HF FÉNIX PORTO
  • Date

    01/04/2017
  • Profile

    Mature couples
  • City

    New York
  • Country

    United States

Free internet

In all the HF hotels

Reservation centre

(+351) 213 716 661 Lisbon
(+351) 226 194 100 Oporto

Follow Us

#HFHoteisFenix
FAQ  |   Legal info  |   General policies  |   Site map  |   Partners  |   Contacts