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HFHomepage >HF IPANEMA PARK>Customer reviews

We have nothing to hide!

The process is 100% transparent.

The comments that you can find here are real and were exclusively made by clients that already stayed in one of our hotels and that, therefore, speak from experience. By reading their opinions, you can be sure that those are authentic and free from any kind of manipulation or exaggeration.

How does the process work?

When our clients make their online reservations, they provide us with their e-mail address. After the stay, they receive a brief survey so that they can share their experience at the HF hotels with us. That is how we assure a 100% transparent process. 
 

 

  • Seyed
  • Global classification

    9.1

Nice hotel a little far from city centre

***************

Dear Seyed.
First of all, we thank you for your preference and for the time you spent giving us your feedback.
Regarding the location, we are close to other important places of the city, such as the Serralves Museum, Casa da Música, shopping markets and the Douro River sidewalk. It is important to note that the historical center of Porto is very small and, for that reason, we consider that the Hotel is well supplied by direct transport network to the center and in a nice location midway between beach and downtown.
We also rent bicycles, a great way to get to know the city in a more charming way.
We hope to make it better on your next stay.
Warm regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

    27/08/2017
  • Profile

    Families with teenagers
  • City

    Tehran
  • Country

    Iran
  • John
  • Global classification

    9.6

An very good stay. Staff could not have been more helpful.

***************

Dear Mr. John,
Thank you so much for your time and feedback. We will share your amazing opinion with our Team.
It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

    21/08/2017
  • Profile

    Mature couples
  • City

    Poole
  • Country

    United Kingdom
  • Dina
  • Global classification

    6.2

The price of the hotel is rather cheap which I find really good. Although the reception was very unfriendly and arrogant, they did not even call me by my last name and called me by my first name!! When we put the do not disturb sign the cleaning lady still went inside which was unacceptable and we did not get an apolgy by the cleaning lady nor the reception when we complained about the incident.

***************

Dear Dina,
We’re very disappointed to realize that we have not been able to meet your expectations. We really appreciate your feedback and will forward your comments to our Operational Manager.
I regret that your satisfaction has not been full in terms of the care of our employees. We will take steps to find out what has happened since most of our guests greatly appreciate the hospitality of all the staff.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

    11/08/2017
  • Profile

    Young couples
  • City

    Luxembourg
  • Country

    Luxembourg
  • Jackie
  • Global classification

    8.3

Great hotel, good value for money for a short break

***************

Dear Jackie,
Thanks in advance for your preference and the time you spent sharing your comments, which we will pass on to the entire team.
We were extremely pleased to hear that we met your expectations!
We hope to see you again in the near future! :)
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

    31/07/2017
  • Profile

    Mature couples
  • City

    Dublin
  • Country

    Ireland
  • Dirk
  • Global classification

    7.7

Very nice hotel. The hotel staff was very friendly and helpful.The room and the bathroom were very clean. Nice swimmingpool and loungebar on the rooftop of the hotel.

***************

Dear Dirk,
Thank you so much for your time and feedback. We will share your amazing opinion with the rest of our Team.
Hope to see you soon in our Hotel's. :)
Warm regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PARK
  • Date

    26/07/2017
  • Profile

    Families with teenagers
  • City

    NIEUWENRODE
  • Country

    Belgium

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