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HFHomepage >HF IPANEMA PORTO>Customer reviews

We have nothing to hide!

The process is 100% transparent.

The comments that you can find here are real and were exclusively made by clients that already stayed in one of our hotels and that, therefore, speak from experience. By reading their opinions, you can be sure that those are authentic and free from any kind of manipulation or exaggeration.

How does the process work?

When our clients make their online reservations, they provide us with their e-mail address. After the stay, they receive a brief survey so that they can share their experience at the HF hotels with us. That is how we assure a 100% transparent process.

 

  • John
  • Global classification

    9.2

Great stay. Wonderful breakfast with attentive hostess and plenty of tables and elbow room. Great family room with kids in adjoining yet separate enough space. Great limo service to airport with wonderful driver!

***************

Dear John,,
Thank you so much for your time and feedback: we will share your AMAZING opinion with our Team. :)
It is great to know that our customers value our work and effort in providing a good service.
Hope to see you soon in our Hotel.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

    02/08/2017
  • Profile

    Families with small children
  • City

    Toronto
  • Country

    Canada
  • Tomy
  • Global classification

    9.1

Excelente estadia , habitacion grande y comoda, excelente trato y amabilidad de todo el personal . Recomiendo el hotel

***************

Estimado Tomy,
En primer lugar, apreciamos su disposición en comentar nuestro hotel y gracias por los admirables comentarios. Sin duda compartimos con todo el equipo: siempre es una gran fuente de orgullo saber que nuestro trabajo y esfuerzo son apreciados por nuestros clientes.
Gracias por elegir a permanecer con nosotros y esperamos darle la bienvenida en un futuro próximo!
Mejores saludos,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

    01/08/2017
  • Profile

    Families with small children
  • City

  • Country

    Venezuela
  • Nicole
  • Global classification

    9.4

Wonderful stay at a beautiful hotel. All the staff were cheerful and helpful, especially the young lady who seated us for our included breakfast almost every day! Our comments for improvement would be a second end table in our room by the bed as we only had one. Also, while breakfast at the buffet was delightful, the dinner we paid for one evening was not up to par. The hotel was clean and lovely!

***************

Dear Nicole,
You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted: it's great to know that our work and our genuineness are appreciated by our customers!!
Thank you for choosing to stay with us! :)
We will take your feedback about the dinner buffet into consideration in an attempt to constantly improve.
Hope to see you soon!!
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

    31/07/2017
  • Profile

    Young couples
  • City

    Vancouver
  • Country

    Canada
  • Fredrik
  • Global classification

    5.6

Positive: Good value for money Good size on rooms Good beds Negative Breakfast not up to expectations Room service was closed part of the day

***************

Dear Fredrik,
Thank you for taking the time to submit your opinion. We will take your feedback into consideration in an attempt to constantly improve. We apologize for not being able to make your stay a memorable one but we are grateful for your comments.
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

    16/06/2017
  • Profile

    Individual travellers on leisure
  • City

    Oslo
  • Country

    Norway
  • Robin
  • Global classification

    8.8

This is the 4th stay. Easy to find, able to walk to most sites.

***************

Dear Robin,
How great it's to know that you're a regular satisfied guest! :)
Thank you for choosing us and we can't wait for your fifth visit!
Best regards,
Bárbara Moreira
HF Quality & Customer Relationship Manager

  • Hotel

    HF IPANEMA PORTO
  • Date

    14/06/2017
  • Profile

    Mature couples
  • City

    Sedona
  • Country

    United States

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