BEST HOTELS IN LISBON AND PORTO

Fico algumas vezes no vosso Hotel, talvez os miúdos da recepção precisem de mais formação
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Estimado Luís, Antes de mais gostaria de agradecer a preferência com que nos tem distiguido, que muito nos lisonjeia. Relativamente ao seu comentário, não imagina a desilusão que sentimos ao ler o seu feedback, percebendo que não conseguimos apresentar-lhe o tipo de serviço de qualidade que habitualmente oferecermos aos nossos clientes. Não conseguimos compreender o que possa ter acontecido para que a atenção na recepção não tenha sido prestativa e simpática como habitualmente, uma vez que a maioria dos nossos clientes aprecia bastante a hospitalidade e acolhimento por parte de todos os colaboradores. Esperamos ter o privilégio de o voltar a receber para que a sua estadia seja perfeita. Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager

Relaçãp custo benefício muito boa e ótima localização. Staff super prestativo.
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Estimado Marcos, Muito obrigada pelo tempo que dispensou para transmitir a sua opinião. É extremamente gratificante termos conhecimento de que fomos de encontro às suas expectativas!! Obrigada por escolher ficar connosco e até breve! Bárbara Moreira HF Quality & Customer Relationship Manager

We really enjoyed staying in this hotel. The advantages that I pointed out are: 1) very comfortable beds 2) shopping centre in 2 minutes of walk 3) tasty and various breakfast 4) parking.
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Dear Dimitri, We were delighted that your stay went according to your expectations and our thanks for your excellent comments, which we will share with the whole team! :) We hope to welcome you again in the near future! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Although the bathroom is slightly older, but generally hotel is worth to stay.Hotel parking area should show a bigger sign, we found it difficult to find the entrance.
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Dear Fung, Thank you very much for sharing your comments which deserved our best attention. As for the bathrooms, I am delighted to inform you that we are currently carrying out works on some floors in order to modernize the bathrooms. Regarding the sign to the parking, we will take your suggestions into consideration! :) Thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

frinedly and cousy
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Dear Ana, We were delighted that your stay went according to your expectations and our thanks for your excellent comment, which we will share with the whole team! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Very pleased with our stay at the HF Fenix Garden. Staff really helpful, check-in and check out smooth. Could not fault anything. Great location, right next to a metro station and a very pleasant stroll into the city centre. Would not hesitate to stay again.
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Dear Anthony, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us and we hope to welcome you again soon! :) Bárbara Moreira HF Quality & Customer Relationship Manager

Very good price-quality

This is the fourth stay for me in this hotel during the last 12 months. Its like home .
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Dear Ali, We were delighted that your stay went according to your expectations and our thanks for your excellent comment, which we will share with the whole team! :) We hope to welcome you again in the near future! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Stayed here 5 nights and we loved the cool interior
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Dear Dijana.D, Thank you so much for taking the time to share your opinion, which has left us overjoyed. Thank you for choosing to stay us and we hope to welcome again soon. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Amazing hotel. Great location. Lovely staff and breakfast.
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Dear Georgios, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager