BEST HOTELS IN LISBON AND PORTO

Our 4th visit in your hotel. Unfortunately the level has become worse. Especially in breakfast room waitresses were not as jovial and polite as before. Especially one white waitress was quite sullen. Some sorts of food were often run out. The difference between our visits before was very significant and that is a bit sad. However, cleaning was good and the pool is super!
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Dear Heli, You can not imagine the disappointment we felt when we realized that you were not well received by the breakfast staff. This is a situation that we cannot understand since most of our guests appreciate the hospitality and kindness of all the staff. We will report your dissatisfaction and take appropriate internal measures. We would love to remain your choice in the city and Lisbon Grateful in advance, Bárbara Moreira HF Quality & Customer Relationship Manager

good
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Thank you so much for your time and feedback that we will share with our Team. :) Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

La ubicación es excelente, frente a la Plaza Marqués de Pombal. El personal es muy atento y puedes contar con ellos en todo momento. La habitación era de buen tamaño y ilmpia, al igual que el baño. El desayuno variado y de muy buena calidad. Es la segunda vez que me hospedo en ese hotel y no dudaría en hospedarme nuevamente
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Estimado Ivan, WOW!! Que fantastico feedback! Muchas gracias por su tiempo y sus comentarios que vamos a compartir con todo el equipo. :) Gracias por haber escogido quedarse connosotros y esperamos que nos haga una visita en breve. Cordiales saludos, Bárbara Moreira HF Quality & Customer Relationship Manager

We arrived back at 12:02 and the bar tender had just severed drinks to another group but would not serve us.
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Dear Wendy, We are very sorry for the situation you reported to us but thank you for taking the time to do so. We will find out what happened as this is not the usual behavior of our employees. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent hotel for service, comfort and location. Breakfast with Nelson was so enjoyable - what a character!We will have no hesitation to return.
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Dear Margaret, Thank you so much for your time and feedback: we will share your AMAZING opinion with our Team. :) We were very pleased to know that your stay was a success and was very well received by the whole team, especially by Nelson. There is no customer who does not appreciate his excellent personality. Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

I stayed in the HF Hotels with my husband and two sons during a recent vacation to Lisbon. It is very centrally located which allowed us to easily explore the city. The room was tastefully decorated, very clean, and quiet. Breakfast was quite good and offered many options. My only issue was the room was quite small for 4 people. I think it would be fine for 2 people.
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Dear Rachel, Thank you so much for choosing HF Fénix Music for your family's stay! We regret that you considered the room small and would like to inform you that HF Fénix Music has at your disposal several room types, some larger than others. We would be grateful if you would contact us in the next stay to have the room that best suits your needs. Grateful in advance. Bárbara Moreira HF Quality & Customer Relationship Manager

Had a wonderful holiday. It is the second time we have been to Ipanema park. Everything excellent.
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Dear Paul, Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Hi, check in was fantastic. (two women) You did an amazing job changing my room bookings. You gave me money back as well. More than I could expect. (Score is 5 stars)Check out was quick and easy, but the personell (two men) did not ask me if everything was ok, if I enjoyed my stay etc. They did not say anything. I think that was a bit strange, not beeing welcomed back.
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Dear Jan, You cannot imagine how rewarding it is to receive your comments: the two girls were delighted! It's great to know that our work and our genuineness are appreciated by our customers!! We are really sorry for the behaviour of the other two male recepcionists. Believe me, the situation you refer to is not at all our usual standards of quality and service and we are already taking appropriate internal actions. Thank you for choosing to stay with us and we hope to see you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

We enjoyed the stay.Good Hotel, good breakfast.Hop on hop off bus close to the front of the hotelMetro in front of the hotel and also the taxis, which you can choose to go into the centre of the city.
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Dear Onderwater, Thank you so much for your time and feedback: we will share your amazing opinion with our Team. :) Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We had a very pleasant stay in the Ipanema but the room facilities were not sufficient. The double room was fine but the twin room had no facilities, such as no chair, no mirror, no wardrobe or drawers which we found to be a great hassle and would not book type of room again.
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Dear Catriona, Thank you for sharing your opinion with us in order to know what you least liked. We regret that we have not been able to meet your expectations, but we appreciate your feedback so that we can see where to improve. We regret that the rooms did not meet your requirements and, in this sense, I would like to inform you that HF IpanemaPorto has different typologies that differ from one to another. Therefore, in the next stay, you may contact us in order to book a room that best corresponds to your legitimate expectations. King regards, Bárbara Moreira HF Quality & Customer Relationship Manager