BEST HOTELS IN LISBON AND PORTO

Nice Hotel

Very classy hotel...great location..

Todo maravilloso

It was our second stay in HF Fenix Garden, because for us this hotel is THE BEST. I will spend in this hotel my 60th birtday in March 2021.
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Dear Jana, It was with great pride that we received your comments! You cannot imagine how much it means for the whole team to realize that we can always meet your expectations and that you give preference to HF Hotels for your stays in Lisbon! :) Thank you very much for your kind attention and see you next year for your birthday! :) Regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Very nice hotel with great care for cleanliness.
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Dear Max, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. Thank you for choosing to stay with us and we hope to welcome you again soon! Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Hotel excelente com serviço que corresponde a 5 estrelas. Relação qualidade preço muito boa. A suite junior tem uma dimensão muito acima da média e room service excelente. Como oportunidade de melhoria apontaria o serviço do pequeno almoço em que o hospede deveria ser levado à mesa e não ser o próprio a tentar encontrar uma mesa disponível numa sala quase cheia, o que se torna difícil.
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Estimado Francisco, Foi com enorme orgulho que recebemos os seus incríveis comentários! Não imagina o quanto significa para toda a equipa perceber que conseguimos ir ao encontro das suas expectativas e que o nosso trabalho e genuinidade são apreciados pelos clientes!! Muito obrigada pelo tempo que dispensou para nos transmitir os seus elogios e por ter escolhido os HF Hotels para a sua estadia na cidade do Porto! Iremos levar e consideração o que referiu quanto ao encaminhamento ao pequeno almoço, uma vez que já é algo que fazemos. Acredito que se tenha tratado de uma situação pontual e irei verificar o assunto internamente! :) Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager

A bit removed from the historic center but very nice location, close to malls and markets. Taxi stand right across the street. Very nice and helpful staff. Our room had a lovely view of the city but the stark black and white decor felt a bit cold. A lot of wasted space in the room, we would have liked a bigger bathroom instead. But overall a very good hotel.
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Dear Susana, Thanks in advance for your preference for HF Hotels, as well as for the time you spent sharing your great comments, which we will pass on to the entire team. :) We remain radiant to realize that, in general, we have been able to meet your expectations. We regret that the location has not been to your liking, therefore, we would like to reinforce that the HF Fénix Porto, despite not being in the historical center, is located in a central area of Porto and close to other tourist attractions such as the Casa da Música, the Botanical Garden and the Serralves Museum with the wonderful gardens and great exhibitions. We are well connected by a good transport network, including the subway, from where you can go to the historic center of the city in a short time. It has a fantastic road where you can walk, run, ride a bike and in 10 minutes you will be in the Ribeira do Porto or simply enjoy the fantastic view along the Douro River. It is important to note that the historical center of Porto is very small and, for that reason, we consider that the Hotel is well supplied by direct transport network to the center. Regarding the room, we regret your displeasure and, in that sense, I would like to inform you that we have several typologies, different from each other. Therefore, next time, you may choose another type. :) We are very glad to know that you have been well received by all the staff and we hope you return to make your stay perfect. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We werent informed about the process of the parking ticket validation which resulted in a bit of inconvenience the first time when trying to exit the parking. Also having to connect to the wifi network each time when returning to.the hotel was annoying. Overall very pleasant stay.
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Dear Dimitris, We are very sorry that you were not given the parking information which is always mentioned at check in, unless you have not been directed to the front desk. Regarding the Internet, as no network errors were detected, we will check with the Connectivity department. Thank you for choosing to stay with us and we look forward to welcoming you again so that your stay is perfect. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

we got a very nice hospitality. we felt great in your hotel
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Dear Spiegler, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! Thank you for choosing to stay with us! :) See you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent hotel in every way. Just perfect for my birthday celebration.
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Dear Gerry, We were extremely flattered to know have we have been chosen for the celebration of your birthday. Thank you so much for sharing your comments with us to realize that your stay met your full expectations. Hope to have the privilege pf welcome you again soon. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager