Loves our stay. Wish there had been more of a comfortable lobby bar though. It was too cold for the roof when we were there.
**********
Dear Lisa, Thank you for taking the time to submit your feedback. We will take your suggestions into consideration in an attempt to constantly improve. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent experience

O único apontamento negativo foi o barulho feito pela equipa de limpeza dos quartos que às 08h30 da manhã andava pelos corredores dos quartos aos gritos.
**********
Estimada Joana, Desde já agradecemos a sua preferência e o tempo despendido a partilhar os seus comentários, os quais mereceram a nossa melhor atenção. Apresentamos as nossas sinceras desculpas pelo sucedido e iremos investigar, uma vez que se trata de uma situação invulgar. Acredite que a situação que descreve não vai de todo ao encontro aos nossos habituais standards de qualidade de serviço. Esperamos voltar a recebê-la num futuro próximo! Melhores cumprimentos, Bárbara Moreira HF Quality & Customer Relationship Manager

A comfortable, friendly hotel with a great breakfast options. Personally, I prefer the HF Fenix Music next door, but only because of the roof top pool / bar.
**********
Dear Christopher, Thank you so much for your time and feedback. We will share your amazing opinion with our Team. Whether it's in the HF Garden or in the HF Music, we'll be happy to welcome you. :) Warm regards, Bárbara Moreira HF Quality & Customer Relationship Manager

I had an amazing stay at HF Fenix. The room was clean, spacious and has enough light.
**********
Dear Fawad, Thank you so much for your time and feedback. We will share your amazing opinion with our Team. Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

I spent several times my time at HF Hotels. I was very surprised an dissapointed when the receptionist told me that my YOU CARD is not accepted because I booked my rooms with a special price. On time on booking nothing was mentioned at all that the YOU CARD is not accepted. This is in my opinion not customer friendly at all! It was not the first time! Why should I own a YOU CARD? I wish a reply!
**********
Dear Eric, Thank you for your comments, which deserved our best attention and give us the opportunity to explain. The YOU Card gives you discounts on all the reservations made on our website. If you use other means to make your reservation, you will not be able to enjoy the advantages of the card. Any doubt feel free to contact me. Warm regards, Bárbara Moreira HF Quality & Customer Relationship Manager

The rooms were surprising and a lot of fun. We liked the different light colors but what really blew us away was the breakfast. One of the best in this priceclass. Lovely hostess too, very friendly. The only minus point was the room cleaning, quality is fine but when you return at 17h30 after a tiring day it is not pleasant if your room isnt done yet.
**********
Dear Herman, It is good to know that breakfast exceeded your expectations!! :) We regret that everything was not perfect but we will investigate what happened to fill in the flaws you mentioned. Thank you for sharing with us and see you soon! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Thoroughly enjoyed our stay at Fenix Music. Extremely friendly and helpful staff. Would definitely go back.

Nice city trip to lisboa in april 2018. Hotel

A equipa de recepção (check in check out ) é muito eficiente! Pequeno almoço very good, Nelsen é super legal! Está cheio de boa energia e mutíssimo simpático!
**********
Prezada São, Antes de mais, agradecemos a sua disponibilidade em comentar o nosso Hotel e o nosso muito obrigada pelos magníficos comentários. Vamos certamente partilhar com todos: é sempre um grande motivo de orgulho saber que o nosso esforço e trabalho é apreciado pelos nossos clientes. De facto, o atendimento do nosso colega Nelson é sempre muito apreciado por todos os hóspedes! Esperamos voltar a recebê-la num futuro próximo! Melhores cumprimentos, Bárbara Moreira HF Quality & Customer Relationship Manager