Staying in this hotel was according to expected. We had a business travel nearby HF Fénix Porto, with 24h shift, and we had no problems regarding the use of the hotel.


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Dear Bruno,

Thank you so much for your feedback!
We can't wait to welcome you again in one of ours hotels!

Kind Regards,
Tiago Couto
HF Quality & Customer Relationship Manager

Fantastic hotel for families. We travelled with out 18 month old son and the family room was perfect to have. The hotel is in a great location with lots nearby for food options. Parking on site was great for our rental car. We would absolutely return.


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Dear Dustin,

It is very rewarding to receive your comments! It's great to know that our work and our genuineness are appreciated by our customers!
We were extremely pleased to hear that we met your expectations!
We hope to see you again in the near future.

Best regards,
Tiago Couto
HF Quality & Customer Relationship Manager

We were confused that the staff didnt know who the pictures of the people were on all the walls. ( I think stock photos?) Would have been cool to have local musicians - and info about them. The other thing that was strange was that the bluetooth music feature wasnt very loud in the room, and the bluetooth network didnt match our room number - a more detailed user guide may help.

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Dear Jennifer,

Thank you for your feedback! We apologize for any confusion regarding the pictures on our walls. We appreciate very much your suggestion of featuring local musicians with accompanying information! Regarding the Bluetooth music feature, we apologize for the inconvenience and will work on improving its volume and ensuring the correct network matches each room. We also appreciate your suggestion for a more detailed user guide to enhance the guest experience. Thank you for bringing these matters to our attention. We hope to welcome you agin soon!

Kind regards,

Tiago Couto
HF QUality & Customer Relationship Manager

Very good stay
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Dear Ziga, Thank you so much for you preference as well for your excelente comment! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We?ll positioned for sightseeing. Will recommend this hotel
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Dear Rufus, We were delighted that your stay went according to your expectations and our thanks for your excellent comments! :) We hope to welcome you again in the near future! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Great location and staff were so very helpful. The staff made our stay extra special. Thank you

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Dear Lilian,

Thank you for your kind feedback! We're delighted to hear that you enjoyed our great location and found our staff to be helpful. It was our pleasure to make your stay extra special. We appreciate your visit and hope to welcome you back soon!

Kind regards,

Tiago Couto
HF Quality & Customer Relationship Manager

Lovely hotel. Friendly

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Dear Ron,

Thank you so much for taking the time to leave your lovely comments! We were overjoyed to receive your feedback! We sincerely hope to welcome you back very soon!

Kind regards,
Tiago Couto
HF Quality & Customer Relationship Manager

We were very pleased to stay at the hotel and plan to do so again.
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Dear Edvardas, You can't imagine the satisfaction we felt when receiving your feedback. Thank you very much for your preference and it will always be a great pleasure to welcome you back. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Very friendly front desk staff. Very welcoming for my first international trip since the pandemic.
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Dear Mary, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us and we hope to welcome again soon! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

I?ve had a wonderful experience while I?ve been on my stay. The breakfast was great, the rooms were very comfortable and was satisfied with the service. Looking forward to staying here again on a future opportunity.
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Dear Andres, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager