Legal Information

Protection of Information

The HF Group is committed to insure a quality service to all the clients and visitants of this site, as well as in the aspects related to the clients and visitants privacy. 

Security

 

To insure your data security and top confidentiality, we handle the provided information in an absolutely confidential manner, according to our policies and internal procedures of security and confidentiality. Each time you are asked for your credit card information, this communication is done through the secure SSL line (Secured Socket Layer) given that you are using browsers that enable SSL, such as Microsoft Internet Explorer or Netscape Navigator. 
We also use SSL in all the pages where personal information is required, which means that your information will be sent through the internet in an encrypted manner. You may verify if you are in a safe mode when you see a chained icon or a key icon in the right lower corner or the left lower corner of your screen. In addition to the icons, you may also check that the first characters of the url of the site are "http´s", indicating that you are accessing a secure server. 

E-Mail


You will receive information on our highlights and promotions, in case you are a newsletter subscriber. 
If you wish to no longer receive our newsletters, you may require unsubscribing at any time in all the received newsletters.
If you are a registered client you may modify you personal data at any time, by inputting your User ID and your password. 

Cookies

  

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don?t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

This website uses Google Analytics, a web analytics service provided by Google, Inc. (?Google?). Google Analytics uses ?cookies?, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to control cookies?

You can control and/or delete cookies as you wish ? for details, see AllAboutCookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Terms of Use

The contents and the information provided in this website are a property of the HF Group and/or other entities. Downloading, reproduction or re-sending this information for commercial purposes is strictly prohibited and its modification is not allowed. 

You hereby accept that you will not use any software or application that will interfere with the normal functioning course of the site. You will not use any application, automatic mechanism or manual process for monitoring or to copy the web pages of this site, without the prior consent of the HF Group. 

In this site you may use User ID and passwords, to access certain contents of strict access. The contents of the strict areas are confidential to the HF Group; thus the user can not use them for purposes of profitable or business nature.  

The contents available in this site may present eventual inaccuracies. The HF Group may effectuate modifications or correction to the published information, at anytime and without previous notice. 

If you wish to obtain more information on the Privacy Policy of the hoteisfenix.com, please check our Internet Privacy Policy.

Privacy Policy

Personal Information

All your personal information will be solely used to effectuate your reservation, for a simplified reservation process in case you are a registered client, in case you're a subscriber to our newsletter to inform of our promotions and group information, and at last for statistical marketing analysis of exclusive use to the HF Group. 

If you already are a registered client of our website, you may modify your data at anytime, using your Username and Password.

Consumer dispute

In case of dispute, the consumer should appeal to an alternative consumer dispute resolution authority:

Oporto
Consumer and Arbitration Information Centre of Oporto
TEL. (00351) 225 508 349 / (00351) 225 029 791
More information at Portal do Consumidor

Lisbon
Arbitration Centre for Consumer Disputes of Lisbon
juridico@centroarbitragemlisboa.pt