No A/C! The hotel does not have A/C or proper air ventilation in the rooms so it became really uncomfortable and hot to sleep at night. Staff was not able to assist and we were told that none of the rooms had air conditioning and they can only unlock our windows to bring in air which did not help. We ended up cutting our stay short and leaving early

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Dear Guest,

Thank you for taking the time to share your experience with us. We apologize for the discomfort you experienced during your stay with regards to the lack of air conditioning and proper air ventilation in your room.
Please be informed that our hotel has a central air conditioning system which is designed to regulate the temperature of the entire building. However, we understand that this may not be sufficient for some guests, especially during particularly cold weather. We regret to hear that our staff was unable to assist you in a satisfactory manner and that you were left feeling disappointed with your stay. Your feedback is valuable to us and we will make every effort to improve our services in the future.
Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Tiago Couto
HF Quality & Customer Relationship Manager