Everything was very good, especially the hotels location, breakfasts, and the big bed.
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Dear Jan, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Really good hotel with everything you need. Staff is super nice and do everything possible to turn your stay into an amazing experience.
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Dear Rita, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Only problem we had with door keys. Most of the time it worked only twice or thrice in a day and had to reactivate Evey day. Also had problem with lifts.
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Dear Hannah, We really regret that everything was not perfect but we will investigate what happened to fill in the flaws you mentioned. Thank you for sharing with us and see you soon! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We had a one night stay at the HF Fenix a few weeks ago. We arrived quite early but were able to leave our bags, the reception staff gave us a map and guidance around where to go in the city centre. Good breakfast and a nice bar with outdoor patio.
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Dear Karen, Thank you so much for your time and feedback that we will share with our Team. :) It is great to know that our customers value our work and effort in providing a good service. Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Great location for a short break in Lisbon.metro stop is close by and great for getting to /from airport and exploring the city. Staff were very friendly and welcoming.rooftop pool was great for its views. Would definitely recommend.
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Dear Jonathan, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Very satisfied with our stay , excellent location near all amenities, very convenient as metro is just opposite the road. The staff are very friendly and very attentive, cleanliness of the room is highly rated, very satisfied and good choice of breakfast. Overall will highly recommend this hotel and will definitely will use this hotel in our future trip to lisbon
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Dear Lilian, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Tivemos uma ótima experiência de hospedagem no Fenix Garden. Há alguns anos, havíamos nos hospedado no Hotel Fenix. Guardamos boas recordações. O pessoal de balcão, assim como o pessoal de atendimento no pequeno almoço foi de gentileza e atenção ímpares a nós. As acomodações são boas, e a única coisa que nos incomodou um pouco foi o barulho vindo de fora, o que é compreensível.
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Estimado Alberto, Não imagina o quão gratificante é receber os seus comentários!! Toda a equipa ficou encantada: é fantástico saber que o nosso trabalho e a nossa genuinidade são apreciados pelos clientes!! Lamentamos o barulho sentido e, neste sentido, gostaria de salientar que as nossas janelas são bem insonorizadas e por esse motivo questionamos se porventura não teria as janelas mal fechadas Obrigada por ter escolhido ficar connosco e até breve! :) Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager

Fabuloso hotel, cerca transporte publico. Limpio y trabajadores muy atentos.
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Estimada Margalida, No imagina lo gratificante que es recibir sus comentarios! Todo el equipo se quedo encantada: es fantástico saber que nuestro trabajo y nuestra autenticidad son apreciados por los clientes! :) Gracias por elegir quedarse con nosotros! :) Saludos, Bárbara Moreira HF Quality & Customer Relationship Manager

A wonderful stay in a hotel with exemplary staff service and attention and the best breakfast you can possibly imagine. Good value for money and a great base to discover Porto
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Dear Paul, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Parabéns a toda Equipe do Hotel, desde a nossa chegada até à saída.Atendimento excelente por parte de todos os funcionários, extrema competência e gentileza em todos os contatos que tivemso desde o check-in até o check-out!
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Estimado Augusto, Não imagina o quão gratificante é receber os seus comentários!! Toda a equipa ficou encantada: é fantástico saber que o nosso trabalho e a nossa genuinidade são apreciados pelos clientes!! Obrigada por ter escolhido ficar connosco! :) Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager