BEST HOTELS IN LISBON AND PORTO

I?ve had a wonderful experience while I?ve been on my stay. The breakfast was great, the rooms were very comfortable and was satisfied with the service. Looking forward to staying here again on a future opportunity.
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Dear Andres, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent hotel.

Room was clean, service was good. Variety at breakfast. The price was high considering we were placed on the lower level and our window was facing the main door to the court yard - we had to keep our blinds closed all the times otherwise the whole room was visible from the courtyard and the hallway across the room. No one offered information on good restaurants around or places to visit.
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Dear Dessislava, It was with a huge disappointment that we realized that we were not able to meet your full expectations, but we are grateful for the time you have taken to give us your feedback. We regret that the location of the room did not suit you. These are rooms often chosen by other guests because they are quieter. Anyway, in a next opportunity, we will be happy to assign you a room of your own preference. Regarding the lack of information, it is really not a common practice at all, as all employees take great pride in the city and love to give their suggestions to our customers. We're really sorry that we failed at this level but we hope to have the privilege of welcoming you again so that we can change the least positive idea with which you stayed from our Hotel. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

I have been using Fenix mostly and Tuela sometimes for some years now , several times a year, and have no complaints so far. I intend to keep booking as I am very happy both with hotels and services.
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Dear Rui, It was with great pride that we received your comments! You cannot imagine how much it means for the whole team to realize that we can always meet your expectations and that you give preference to HF Hotels for your stays in Porto! :) Thank you very much for your kind attention and hope to welcome you again in the near future! Regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Preço da cerveja super caro. 5,50.De resto tudo ótimo!!!
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Estimada Luciane, Lamentamos não ter correspondido totalmente às suas expectativas mas agradecemos que tenha partilhado connosco a sua opinião. Iremos transmitir o seu desagrado à nossa Direcção de F&B. Esperamos ter o privilégio de a voltar a receber num dos HF Hotels. Melhores cumprimentos, Bárbara Moreira HF Quality & Customer Relationship Manager

very good location, excellent breakfast, very clean and fantastic decoration
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Dear Sofia, We were delighted that your stay went according to your expectations and our thanks for your excellent comment, which we will share with the whole team! :) We hope to welcome you again in the near future! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent hotel in a great location. Perfect breakfast and attentive staff. I would definitely stay here again.
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Dear Eleonora, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Great hotel! Great staff! Im so happy that I choose this accommodation. We had a lovely view at the ocean. Although the weather was quite cold in November, we had a great time due to the hotel services. Great breakfast! I totally recommend the location. I am quite curious if the others hotels are as good as this!
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Dear Madalina, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us and we hope to welcome you again soon! :) Bárbara Moreira HF Quality & Customer Relationship Manager

I enjoyed my stay and look forward to my next stay
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Dear Richard, We were delighted that your stay went according to your expectations and our thanks for your excellent comment! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Nice hotel, good location