BEST HOTELS IN LISBON AND PORTO

This was a very friendly and comfortable hotel.Clean and efficiently run.If there was one disapointment having agreed a fee for parking for the three day stay we were then charged the slandered ?9 per day this is a little excessive.
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Dear Gary, It is good to know that our hotel exceeded your expectations!! :) We regret your discontent about the parking. Since we are located in a very crowded area and not able to provide a place for all guests, we had to adapt the parking price to the local competition. Thank you for sharing with us and see you soon! Best regards, Ana Moreira HF Quality & Customer Relationship Manager

Very central , amazing helpful staff. Making breakfast served every morning. Nice hotel.
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Dear Gaurav, We are very happy we met your total expectations! Thank you so much for your amazing feedback! :) Hope to see you again soon in one of our Hotels! Kind Regards, Ana Moreira HF Quality & Customer Relationship Manager

Fantastic location. Fantastic breakfast buffet Dear Joanne, Thank you so much for your amazing feedback! We will share your opinion with the whole team! Hope to see you soon! Kind Regards, Ana Moreira HF Quality & Customer Relationship Manager

The hotel was well situated for our purpose. It was not far from the subway. Staff were very helpful, the room was comfortable.
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Dear Archie, Thank you for the time you spent reviewing our hotel HF Fénix Music. We are very pleased that you found room, staff and location as major points of your stay. It was a pleasure to have you with us! Hope to see you soon! Best regards, Ana Moreira HF Quality & Customer Relationship

I do not have lunch at your hotel, but if it has the dinner I believe there is perfet.
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Dear, First of all, we thank you for your preference and for the time you spent giving us your feedback on Booking. We're very pleased to know that we went through your expectations regarding the dinner. We hope to have the privilege of welcoming you again! Kind regards, Ana Moreira HF Quality & Customer Relationship

Very convenient for both Casa da Musica (concert) and Mercado Bom Sucesso (fun foods) - will use again
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Dear Filo, It is good to know that Hotel in general and the location were up to your expectations!! :) Thank you for choosing to stay with us and we hope to welcome you again in the near future. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

What an amazing hotel with wonderful staff and great location. We arrived to a very warm welcome- particularly from a young trainee called Nuno. He was very helpful and courteous. We we delighted with the room on the 7th floor. Very hi-tech with Bluetooth and great lighting. The breakfast was breathtaking with a huge selection of fresh food and excellent staff.
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Dear Peter, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us! :) See you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

Fico algumas vezes no vosso Hotel, talvez os miúdos da recepção precisem de mais formação
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Estimado Luís, Antes de mais gostaria de agradecer a preferência com que nos tem distiguido, que muito nos lisonjeia. Relativamente ao seu comentário, não imagina a desilusão que sentimos ao ler o seu feedback, percebendo que não conseguimos apresentar-lhe o tipo de serviço de qualidade que habitualmente oferecermos aos nossos clientes. Não conseguimos compreender o que possa ter acontecido para que a atenção na recepção não tenha sido prestativa e simpática como habitualmente, uma vez que a maioria dos nossos clientes aprecia bastante a hospitalidade e acolhimento por parte de todos os colaboradores. Esperamos ter o privilégio de o voltar a receber para que a sua estadia seja perfeita. Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager

Relaçãp custo benefício muito boa e ótima localização. Staff super prestativo.
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Estimado Marcos, Muito obrigada pelo tempo que dispensou para transmitir a sua opinião. É extremamente gratificante termos conhecimento de que fomos de encontro às suas expectativas!! Obrigada por escolher ficar connosco e até breve! Bárbara Moreira HF Quality & Customer Relationship Manager

We really enjoyed staying in this hotel. The advantages that I pointed out are: 1) very comfortable beds 2) shopping centre in 2 minutes of walk 3) tasty and various breakfast 4) parking.
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Dear Dimitri, We were delighted that your stay went according to your expectations and our thanks for your excellent comments, which we will share with the whole team! :) We hope to welcome you again in the near future! Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager