BEST HOTELS IN LISBON AND PORTO

It was our second stay in HF Fenix Garden, because for us this hotel is THE BEST. I will spend in this hotel my 60th birtday in March 2021.
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Dear Jana, It was with great pride that we received your comments! You cannot imagine how much it means for the whole team to realize that we can always meet your expectations and that you give preference to HF Hotels for your stays in Lisbon! :) Thank you very much for your kind attention and see you next year for your birthday! :) Regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We werent informed about the process of the parking ticket validation which resulted in a bit of inconvenience the first time when trying to exit the parking. Also having to connect to the wifi network each time when returning to.the hotel was annoying. Overall very pleasant stay.
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Dear Dimitris, We are very sorry that you were not given the parking information which is always mentioned at check in, unless you have not been directed to the front desk. Regarding the Internet, as no network errors were detected, we will check with the Connectivity department. Thank you for choosing to stay with us and we look forward to welcoming you again so that your stay is perfect. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

we got a very nice hospitality. we felt great in your hotel
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Dear Spiegler, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! Thank you for choosing to stay with us! :) See you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

Excellent hotel in every way. Just perfect for my birthday celebration.
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Dear Gerry, We were extremely flattered to know have we have been chosen for the celebration of your birthday. Thank you so much for sharing your comments with us to realize that your stay met your full expectations. Hope to have the privilege pf welcome you again soon. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

One of the best hotels I have stayed in. Excellent staff from reception to bar and restaurant - friendly, helpful and nothing was too much for them to assist you. Lovely buffet breakfast.
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Dear Paul, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us! :) See you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

it very sensitive and helpful stuff. we enjoyed our staying a lot. thank you
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Dear Spiegler, What an amazing feedback!! :) Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

What a wonderful stay took my husband on his first Portugal tour which started at the HF Lisboa great service on check in, amazing breakfast felt very welcome. At the barThe bartender willing to engage in a bit of conversation terrific!!!
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Dear Karen, You cannot imagine how rewarding it is to receive your comments: the whole team was delighted! It's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us! :) See you soon!! Bárbara Moreira HF Quality & Customer Relationship Manager

Very personable and efficient hotel personnel. Hotel room was clean, well maintained, and provided for travelers needs (i.e. room safe, bathroom amenities, hair dryer etc). Although not in the city center, it is only a 20-25 minute walk or 10 minute cab ride to get there.
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Dear John, Thank you so much for taking the time to share your opinion, which has left us overjoyed. It is a great pleasure to know that we have been able to meet your expectations and we would like to thank you for choosing to stay us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Verry nice clean and comfortable Hotel outside the centre of Porto. 10 minutes walk to the river and 45 minutes walk to the city centre. Excellent Breakfast, nice staff.
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Dear guest, First of all, we thank you for your preference for HF Hotels, as well as for the time you spent giving us your great feedback. :) Regarding the location, we would like to reinforce that we have the Botanic Garden really near the hotel and we also have Casa de Serralves with the marvellous gardens and great exhibitions ? and you just need a short walk. We also have a bus station just right in front of our hotel - it can drive you to the centre town and to Matosinhos, for exemple, to enjoy na awesome fish meal or go to the beach. And if you just turn right from the hotel you have a beautiful sidewalk where you can walk, run, ride a bike and within 20 minutes you will be at Ribeira do Porto or simply enjoy the fantastic view. But you can also just take a cab - we have them right at the hotel door and they can take you anywhere. It is important to note that the historical center of Porto is very small and, for that reason, we consider that the Hotel is well supplied by direct transport network to the center and in a nice location midway between beach and downtown. We hope to welcome you again soon! Warm regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Good hotel, in very good position, just 50 m from one major metro station, although you can easily walk to city center. Very interesting decoration theme, music is all around! Clean, practical, digital control panel of the lights and window blinds very handy. Bath was fine, but I think this kind of bathroom, without a door, is not very practical.Breakfast was fabulous!
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Dear Manuela, First of all, I would like to thank you for your preference for HF Hotels, as well as for taking the time to leave us your comments, which deserved our best attention. We are delighted to find that, in general, we meet your expectations. Regarding the layout of the bathroom, HF Fénix Music is a modern hotel with very special features and a very distinctive design and we understand that it is not to everyone's liking. However, there are different room types, so you can select another room type where you are most comfortable for a next stay. In advance thank you for your attention, Bárbara Moreira HF Quality & Customer Relationship Manager