HF Hotels
Book here your next stay in Lisbon or Oporto.

The hotel was great. Everything went as good as possible. Rooms were good, the bed and pillows were the most comfortable Ive used in a hotel until now. The location was great, the metro station right across the street. Breakfast was good, Nelson is quite the character and brightened up our day. Weve had an awesome time! Obligado Lisboa, and see you next time!
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Dear Vlad, You cannot imagine how rewarding it is to receive your comments!! The whole team was delighted: it's great to know that our work and our genuineness are appreciated by our customers!! Thank you for choosing to stay with us and we hope to welcome you soon! Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

We really enjoyed our stay. We found the room to be generously sized. We struggled a bit with the temperature of the room as it was quite hot and the air conditioner was not working. Breakfast each day was well served and delicious. The front desk staff were also very helpful
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Dear Christine, Thanks in advance for your preference for HF Hotels, as well as for the time you spent sharing your amazing comments, which we will pass on to the entire team. :) We sincerely regret the issue of air conditioning and would like to point out that the temperature has been too high for this time of year. We are already monitoring internally the change in this situation but we sincerely apologize for the discomfort felt. We hope to have the privilege of welcoming you again and in case you need any help, do not hesitate to contact us. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Lovely hotel in a great location . Public transport just outside the door and it is really cheap to get around. The staff in the hotel are really friendly and very efficient . The room was nicely decorated and the bed was comfy. We had a lovely stay. The breakfast is really good and staff there were great . The head waiter at breakfast was brilliant. I have never seen someone move so fast!
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Dear Derek, Thank you so much for your preference for HF Hotels, as well for the time you spent to share with us your feedback. We will share your AMAZING opinion with our Team. :) It is very good to know that our customers value our work and effort in providing a good service. We were very pleased to know that your stay was a success and was very well received by the whole team, especially by Nelson. There is no customer who does not appreciate his excellent personality. Hope to see you soon in our Hotel. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager

muy bien situado, magnificas vistas, habitacion tranquila, desayuno muy bueno
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Estimado Carlos, Agradecemos su preferencia y el tiempo para compartir sus magníficos comentarios, que transmitiremos con gran orgullo a todo el equipo. Siempre es muy gratificante saber su opinión para sabemos si estamos o no en el camino correcto. ¡Esperamos recibirlo pronto! Mejores saludos, Bárbara Moreira HF Quality & Customer Relationship Manager

Excelente personal del comedor desayuno Personal de recepción muchas personas y poca atención y amabilidad en particular Sr de la mañana de unos 40años muy desagradable su atención
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Estimada Alicia, ¡Fue con enorme desilusión que percibimos que no conseguimos ir al encuentro de sus totales expectativas en lo que concierne a la atención de todos los colaboradores! Vamos a tomar las medidas necesarias para averiguar lo que sucedió, ya que la mayoría de nuestros clientes aprecian bastante la hospitalidad y la acogida por parte de todos los colaboradores. Mejores saludos, Bárbara Moreira HF Quality & Customer Relationship Manager

Todo fue muy bueno,el personal del desayuno excelente.Poca atenta la recepcion en particular un señor de unos 40 años por las mañanas muy poco amable casi maleducado en el trato El desayuno un valor agregado de excelencia en calidad y servicioSin dudas volveremos
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Estimada Alicia, Muchas gracias por su preferencia por los HF Hotels para su estancia en Oporto, así como por el tiempo que nos ha dedicado para dejarnos sus excelentes comentarios! :) Estamos radiantes que el desayuno y su servicio han ido al total encuentro de sus expectativas. Lamentamos que haya considerado la atención de la recepción más débil, cuando en realidad recibimos siempre excelente feedback por parte de todos los clientes. Vamos a verificar la situación para percibir lo que pasó. Esperamos ansiosos su próxima visita para que todo sea perfecto. Atentamente, Bárbara Moreira HF Quality & Customer Relationship Manager

El aire acondicionado estaba roto y hacía mucho ruido por la noche. No se solucionó
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Estimada Monica, Fue con enorme desilusión que percibimos que no conseguimos ir al encuentro de sus totales expectativas, pero agradecemos sus comentarios. Lamentamos sinceramente la cuestión del aire acondicionado y nuestro departamento de servicios técnicos ya está dando el debido seguimiento al asunto. Esperamos que esta situación no le impida volver a nuestros hoteles, porque nos gustaría probar el verdadero servicio HF. Cordiales saludos, Bárbara Moreira HF Quality & Customer Relationship Manager

Thank you
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Dear Dzianis, It's us who are grateful for your preference for HF Hotels, which very much flatters us. We hope to have the privilege of welcoming you again in the near future. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

A well placed hotel for our needs, the price was very reasonable.
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Dear Jan, Thank you very much for the time you spent sharing your great comments! :) We're very glad to know that we went through your expectations! :) Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Increíble atención en un hotel perfecto y para repetir.
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Estimada Sara, Muchas gracias por su preferencia por el HF Fénix Porto para su estancia, así como por sus excelentes comentarios que hicieron las delicias de todo el equipo. Esperamos tener el privilegio de volver a recibirla. Atenciosamente, Bárbara Moreira HF Quality & Customer Relationship Manager