A very good hotel, with an excellent staff. You get what you pai for.
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Dear Ricardo, Thank you so much for your kind words! We hope to welcome you back with us very soon. Warm regards from Portugal, Carolina Bragança Operations Manager

Most services were closed due to the pandemic. We like the size of the rooms, breakfast and location of this hotel.
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Dear Moira, Thank you so much for your feedback! It is a pleasure for us to know that you enjoyed your stay with us! We hope to welcome you again in the future, very soon! With our warmest regards, Carolina Bragança Operations Manager

The hotel was very nice, location is good, close to Jardins de Serralves. Not to close to the city center, which allows for no noise surrounding, but still close for a quick trip on a taxi.
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Dear Ana Thanks in advance for your preference and the time you spent sharing your comments, which we will pass on to the entire team. We were extremely pleased to hear that we met your expectations! Hope to see you soon in our Hotel. Best regards, Ana Moreira HF Quality & Customer Relationship Manager

3 pecados:1) Precisam pôr (cortinas, persianas ou similar) corta sol na parede da sala do pequeno almoço que dá para o jardim;2) Precisam ter casas de banho com poliban/chuveiro e/ou pôr pegas de segurança nas banheiras, e3) Enquanto não tiverem carregadores para carros eléctricos ( de preferência Tesla) não poderei ir mais para o Ipanema embora com grande desgosto pois frequento-vos há 40 anos
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Estimado Luis, Antes de mais gostaria de agradecer a prefererência com que tem distinguido o hotel HF Ipanema Park ao longo de todos estes anos. É realmente com muito orgulho que recebemos esta informação. Relativamente às suas sugestões, iremos definitivamente transmitir as mesmas à nossa Direção Operacional e Administração de forma a que possamos melhorar os nossos serviços e ir de encontro às suas totais expectativas. Esperamos continuar a recebê-lo no nosso hotel com a promessa de que tornaremos a sua estadia perfeita! Com os melhores cumprimentos, Ana Moreira HF Quality & Customer Relationship Manager

A very pleasant stay, espacially considering the Covid inconveniences. We had a great time at the rooftop pool at Music when starting off our day or finishing it. Upon booking the hotel offers additional deals, we took one of them called I love me, it includes a bottle of sparkling, chocolates, free room service, bathrobes and a late checkout. I would definitely come back. Ciao from Krakow. Marcin
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Dear Marcin, Thank you so much for taking the time to leave us your excellent feedback !! It is extremely gratifying to know that, in general, we have been able to meet your expectations. We hope to welcome you again soon! Kind regards, Ana Moreira HF Quality & Customer Relationship Manager

Apesar de todos os constrangimentos (poucos colaboradores; bar, restaurante, piscina fechados...) o staff fez de tudo para nos compensar e foram incansáveis. Valeu a pena a estadia.
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Estimada Diana, Em nome de toda a equipa do hotel HF Ipanema Park, muito obrigada pelo tempo dispensado para nos deixar o seu agradável comentário! Aproveitamos para informar que já temos a nossa piscina no roof top aberta! Iremos abrir também o ginásio no decorrer da próxima semana. Assim, esperamos ter o prazer de voltar a recebê-la connosco :) Com os nossos melhores cumprimentos, Carolina Bragança HF Compliance

Gostamos muito do Hotel, principalmente pela otima localizaçao. Facil de ir a qualquer lugar, seja de carro, metro, ou atraves do onibus turistico que fica ao lado do hotel.Os funcionarios sao atenciosos e o serviço muito bom.
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Caro Celso, Em nome de toda a equipa do HF Fénix Lisboa, muito obrigada pelos seus fantásticos elogios aos nossos funcionários e serviços! Esperamos recebê-lo novamente comprometendo-nos, mais uma vez, a exceder as suas expectativas! Melhores cumprimentos desde Portugal! Carolina Bragança HF Compliance

This hotel is wonderful! The guestrooms are very well designed, internet service was strong and reliable. All of the staff were friendly and knowledgable, and went above and beyond to help my mother and I as situations were changing hourly during our stay with the COVID-19 travel restrictions. Breakfast options and service was great. Pastries, hot items, fresh fruit and coffee were all delicious.
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Dear Kameko, On behalf of HF Fénix Music team, let us thank you for your fantastic words that very much flattered us!! :) We sincerelly hope to have the opportunity to welcome you back with us! Best regards from Portugal and stay safe! Carolina Bragança HF Compliance

I stayed at the Fenix Garden in March 2020. I really enjoyed my stay there. The hotel was perfect for my needs. Very clean and comfortable with all you need provided. The location of the hotel is excellent for exploring Lisbon - a fabulous city by the way. Ill be back. Obrigada!
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Dear Martina, Thank you so much for your fantastic comment! It's great to know that our work is appreciated by our customers! We are looking forward to welcome you back with us! Best regards from Portugal! Carolina Bragança HF Quality & Customer Relationship Manager

This was a very friendly and comfortable hotel.Clean and efficiently run.If there was one disapointment having agreed a fee for parking for the three day stay we were then charged the slandered ?9 per day this is a little excessive.
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Dear Gary, It is good to know that our hotel exceeded your expectations!! :) We regret your discontent about the parking. Since we are located in a very crowded area and not able to provide a place for all guests, we had to adapt the parking price to the local competition. Thank you for sharing with us and see you soon! Best regards, Ana Moreira HF Quality & Customer Relationship Manager