Excellent choice for a city break. The location is quite good as the underground station is just a few minutes walk. We liked the rooftop pool as well as the Bluetooth music device in the room. Well definitely come back.
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Dear Milos, Thank you so much for your fantastic feedback! We are delighted to know you had such an amazing stay! Our entire team is anxiously awaiting your return! Hope to see you soon! Ana Gomes, HF Compliance

O hotel em si é bem interessante e uma ótima localização, mas em contra partida não fui bem atendida no café da manhã, a atendente de mesa se não me engano chamada Claudia, foi bastante rude e um pouco preconceituosa. Para todo os hospedes a minha frente era um tipo de atendimento e para mim era muito diferente. Não admito falta de respeito segmentada, onde a atendente decide quem vai atender bem.
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Estimada Mariana, Muito obrigada por ter escolhido o nosso hotel HF Fénix Music para a sua estadia em Lisboa! Ficamos muito satisfeitos que tenha apreciado o nosso hotel e a nossa localização! Não imagina o quão surpreendidos ficamos com a situação que nos relata! Nos nossos hotéis temos o maior orgulho em poder dizer que recebemos hóspedes e staff de todos os pontos do mundo e que todos se sentem aqui como em casa! Acreditamos sinceramente que se terá tratado de um mal-entendido; todo a nossa equipa teve o maior prazer em recebê-la! Aguardamos ansiosamente a sua próxima visita; temos a certeza de que conseguiremos proporconar-lhe uma estadia memorável e corrigir a sua perceção :) Ate breve! Ana Gomes, HF Compliance

If you are for holidays here, this hotel is not that good suitable for you. The guy at the reception (Manuel) was extremely impolite. During the stay he didnt want to write even the address of the tourist point. Didnt want to give the information about Covid Testing Centers and told me, I should take a taxi for Drive-In Service (???!!!). All other things were fine.
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Dear Clara, Following your comments, we have investigated this matter, and we would like to clarify that we didn't find any fault in the information given about Covid testing, and where it could be done. Indeed, Covid testing at the airport is currently dedicated to passengers of departure or arrival flights only, and so Manuel tried to help you by giving you other available options. As such, the drive-through was a very valid option as it is one of the biggest test centers in Porto, and very convenient as it is not necessary to leave the vehicle to take the test and the trip can be made by uber or taxi. Finally, the address of the tourist spot was also provided. We're glad that you found your stay pleasant; thank you for choosing HF Hotels for your stay in Porto. Kind Regards, Ana Gomes, HF Compliance

Everything as we expected
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Dear Steven, Thank you for taking the time to leave us your review! We're thrilled that you enjoyed your stay with us! We hope to welcome you again soon! All the best! Ana Gomes, HF Compliance

We had an amazing stay in the Fénix music hotel! The room was beautiful! You can change the colors of the lights in the room, so cool! We ordered to ´i love myself´ packages, very nice experience! The breakfast was very good!! The swimming pool on the roof was great! Not so many beds to lay on, but it was not a problem because it was very calm. we definitely recommended this hotel !!!
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Dear Annemijn, What a fantastic review! Thank you so much! You can't imagine how happy we are that you had such a great time with us! We're so glad you enjoyed the pool; we hope you liked the view too :) We hope to see you again soon! All the best! Ana Gomes HF Compliance

Great theme hotel, liked it a lot, especially the rooms with bluetooth sound and the beautiful rooftop pool and bar.
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Dear Leo, Thank you so much for your feedback! We're thrilled to know you had such an amazing experience here! Can't wait to welcome you back! All the best! Ana Gomes HF Compliance

A very good hotel, with an excellent staff. You get what you pai for.
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Dear Ricardo, Thank you so much for your kind words! We hope to welcome you back with us very soon. Warm regards from Portugal, Carolina Bragança Operations Manager

Most services were closed due to the pandemic. We like the size of the rooms, breakfast and location of this hotel.
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Dear Moira, Thank you so much for your feedback! It is a pleasure for us to know that you enjoyed your stay with us! We hope to welcome you again in the future, very soon! With our warmest regards, Carolina Bragança Operations Manager

The hotel was very nice, location is good, close to Jardins de Serralves. Not to close to the city center, which allows for no noise surrounding, but still close for a quick trip on a taxi.
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Dear Ana Thanks in advance for your preference and the time you spent sharing your comments, which we will pass on to the entire team. We were extremely pleased to hear that we met your expectations! Hope to see you soon in our Hotel. Best regards, Ana Moreira HF Quality & Customer Relationship Manager

3 pecados:1) Precisam pôr (cortinas, persianas ou similar) corta sol na parede da sala do pequeno almoço que dá para o jardim;2) Precisam ter casas de banho com poliban/chuveiro e/ou pôr pegas de segurança nas banheiras, e3) Enquanto não tiverem carregadores para carros eléctricos ( de preferência Tesla) não poderei ir mais para o Ipanema embora com grande desgosto pois frequento-vos há 40 anos
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Estimado Luis, Antes de mais gostaria de agradecer a prefererência com que tem distinguido o hotel HF Ipanema Park ao longo de todos estes anos. É realmente com muito orgulho que recebemos esta informação. Relativamente às suas sugestões, iremos definitivamente transmitir as mesmas à nossa Direção Operacional e Administração de forma a que possamos melhorar os nossos serviços e ir de encontro às suas totais expectativas. Esperamos continuar a recebê-lo no nosso hotel com a promessa de que tornaremos a sua estadia perfeita! Com os melhores cumprimentos, Ana Moreira HF Quality & Customer Relationship Manager