To get more information on what to visit in Lisbon and to plan your stay, check the tab Prepare your trip.

To get more information on what to visit in Oporto and to plan your stay, check the tab Prepare your trip.

The best time to visit Lisbon is during spring or summer, between April and September. 

The best time to visit Oporto is during spring or summer, between May and September.

Lisbon has a mild climate, with about 260 days of sun every year. The warmest months are July and August, with temperatures that can reach a maximum of 35/40 °C; the average peak temperature varies between 25 and 28 °C. Autumn and winter are rainy and windy periods, with minimum temperatures between 8 and 9 °C and maximum temperatures between 14 and 16 °C.

Oporto's climate is mild, with dry and warm summers and soft and rainy winters. The warmest months are July and August, with average maximum temperatures between 25 and 26 °C. The coldest months are December, January and February, with average minimum temperatures between 5 and 7 °C and maximum temperatures between 13 and 18 °C.

In our hotels, you can use the following payment methods:

• Cash (in euros);
• Visa;
• Dinners Club;
• Mastercard;
• American Express;
• UnionPay.

We would like to inform you that we do not accept cheques as a payment method.

Yes. The hotels have free Wi-Fi internet in every room and all common areas.

No. All indoor spaces of the hotels, including restaurants, bars and rooms are non-smoking areas. It is only possible to smoke in outdoor areas.

No. The only pets allowed in our hotels are assistance animals, such as: guide dogs.

We have a small gym area at the HF Ipanema Park and the HF Ipanema Porto for exclusive use of our guests. 

We have a total of 33 meeting rooms available, divided among our Lisbon and Oporto hotels, where you can organise your event or meeting. For more information, check the section Events and meetings of our website.

You can use the section Contacts  of our website to share your comments, opinions or impressions about your stay at the HF Hotels.

After selecting the page of the hotel chosen, you can access the GPS coordinates by clicking on "How to get here".

Yes, our hotels have private parking with 24-hour access.The parking prices for the different hotels vary from 15 to 19 euros per day. If you stay at the HF Fénix Music, you can use the HF Fénix Lisboa parking.

No. Unfortunately, we cannot book a spot in the parking of any of our hotels.

Check-in can be done from 3.00 pm (local time); check-out should be done until midday (local time).

Normally, check-in can only be done from 3.00 pm. However, pending availability and payment of an extra rate, you can check-in earlier between 8.00 am to 3.00 pm. 

Normally, check-out is done up to midday. However, pending availability and payment of an extra rate, you can delay check-out up to 5.00 pm. 

Yes. Our hotels have a dedicated room with restricted access, where you can deposit your luggage while you wait to check-in or after checking-out.

It is not possible to add extra beds in any room type of our hotels. 

All the rooms at the HF Fénix Lisboa, HF Fénix Urban, HF Ipanema Park, HF Ipanema Porto and HF Fénix Porto have minibar available. At the HF Fénix Garden, HF Fénix Music and HF Tuela Porto hotels, minibar is only available in specific room types. 

Only the family rooms (HF Family) have microwave available. This type of room is available at the following hotels: HF Ipanema Park, HF Ipanema Porto and HF Fénix Porto. 

Yes, all of our rooms have hair dryers. 

Yes. All of our hotels have specific rooms for guests with physical impairments. In addition, we have the necessary infrastructure and a set of complementary means to assist our guests with all their mobility needs. 

Yes, the baby cot is subject to availability and the type of room booked. To ensure its availability, please contact directly the hotel where you made your reservation. Note: The maximum capacity of baby cots is 1 per room.

Every hotel has a babysitting service, which should be requested in advance.

The rates presented in our website are per room/night.

The city tourist tax is a municipal tax, which is not included in the prices indicated nor in the total amount of your reservation, and it applies to guests over 13 years of age. This tax will be charged directly by the hotel to the guest.
The tax is charged per person and per night, for a maximum of 7 nights.

- In Porto, this tax is 3 euros per person
- In Lisbon, this tax is 4 euros per person.

Yes. The information available in our website is updated daily, including the rates amounts and availability of the hotels.

No. To benefit from an online rate, you need to make a reservation directly through our website.

Breakfast is included in the majority of the rates available in our website. If you choose a rate without breakfast included, you can later add that meal to your stay.

The reservations made through our website with pre-payment condition, can be charged any moment after making the reservation. This procedure does not invalidate the possibility of cancelling your reservation without costs, within the deadlines for free cancellation of the rate.

In our website we accept the following payment methods:
- Credit card (Visa and MasterCard, other cards are accepted through PayPal)
- PayPal

Yes, this request is subject to availability and the type of room booked. For this request, please contact the hotel where you are staying directly.

Yes, this request is subject to availability and the type of room booked. For this request, please contact the hotel where you are staying directly.

Please refer to the confirmation e-mail of your reservation, where you will find information regarding the type of room booked (double bed, two single beds or others).

For changes or cancellations, you should use the same medium through which you made your reservation. If you have made your reservation online, you can change/cancel it in your personal area. If you made your reservation by e-mail, telephone or fax, please contact directly the reservation centre of Lisbon (+351 213 716 661) or of Oporto (+351 226 194 100).

The amount to be charged, if applicable, will depend on the rate selected. To confirm the deadlines for free cancellation, check the specific conditions of the rate you booked.

If you wish to cancel your reservation and you are within the deadlines foreseen for free cancellation, the amount charged will be refunded.