General Lisbon and Oporto
What should I visit in Lisbon?
What should I visit in Oporto?
What is the best time to visit Lisbon?
What is the best time to visit Oporto?
How is the weather in Lisbon?
How is the weather in Oporto?
Hotels in general
Which payment methods are accepted by the hotels?
Do the hotels have Wi-Fi internet available?
Do the hotels have areas for smokers?
Are pets allowed?
Do the hotels have a gym area available?
Is it possible to organise an event or meeting in your hotels?
How can I give my opinion or other impressions on your hotels?
How to get to the hotels
What are the GPS coordinates to get to your hotels?
Which means of transport are available from the airport to your hotels?
Is it possible to book a shuttle service from the airport to the hotel?
Do the hotels have their own parking?
Is it possible to book a spot in the hotel’s parking?
What are the check-in and check-out hours?
Is it possible to check-in earlier than usual?
Is it possible to check-out later than usual?
Do you have a place to deposit the luggage after the check-out?
Is it possible to add extra beds?
Do the rooms have minibar?
Do the rooms have microwave?
Do you have hair dryers in the rooms?
Do you have rooms prepared for guests with reduced mobility?
Is it possible to book a cradle or extra bed for children?
Do you have babysitting services or activities for children?
Are the rates presented per person or per room?
What is the Municipal Tourist Tax? Is it included in the amount of my reservation?
Are the rates available at www.hfhotels.com always up to date?
Can I benefit from an online rate if I make my reservation directly with your Reservation Department?
Is breakfast included in the room’s price?
What is the pre-payment?
Which payment methods are accepted in your website?
Can I request a room with a view?
Can I request a room on a specific floor?
How can I confirm the type of bed booked?
How can I change or cancel my reservation?
If I cancel my reservation, how much will I be charged?
My reservation has already been charged. Can I still cancel it and recover the reservation amount?