General Lisbon and Oporto

How is the weather in Lisbon?


What should I visit in Oporto?


What is the best time to visit Oporto?


How is the weather in Oporto?


What should I visit in Lisbon?


What is the best time to visit Lisbon?

Hotels in general

Is it possible to organise an event or meeting in your hotels?


How can I give my opinion or other impressions on your hotels?


Do the hotels have a gym area available?


Do the hotels have areas for smokers?


Are pets allowed?


Do the hotels have Wi-Fi internet available?


Which payment methods are accepted by the hotels?

How to get to the hotels

Is it possible to book a spot in the hotel’s parking?


Do the hotels have their own parking?


What are the GPS coordinates to get to your hotels?


Is it possible to book a shuttle service from the airport to the hotel?


Which means of transport are available from the airport to your hotels?

Check-in/Check-out

Do you have a place to deposit the luggage after the check-out?


Is it possible to check-out later than usual?


Is it possible to check-in earlier than usual?


What are the check-in and check-out hours?

Rooms

Do the rooms have microwave?


Do the rooms have minibar?


Do you have hair dryers in the rooms?


Is it possible to add extra beds?


Do you have rooms prepared for guests with reduced mobility?

Children

Do you have babysitting services or activities for children?


Is it possible to book a cradle or extra bed for children?

Rates

Can I benefit from an online rate if I make my reservation directly with your Reservation Department?


Are the rates available at www.hfhotels.com always up to date?


What is the Municipal Tourist Rate? Is it included in the amount of my reservation?


Is breakfast included in the room’s price?


Are the rates presented per person or per room?

Hfhotels.com reservations

My reservation has already been charged. Can I still cancel it and recover the reservation amount?


If I cancel my reservation, how much will I be charged?


How can I change or cancel my reservation?


What is the pre-payment?


Which payment methods are accepted in your website?